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Managers’ Workshop
This course is a Managers’ Development Programme for Senior Managers, Managers, Deputy & Assistant Managers, Senior Supervisors etc...
PERSONAL AWARENESS & EFFECTIVE COMMUNICATION
- Personal SWOT
- Myers Briggs personality Type Indicator (MBTI)
- Effective communication
LEADERSHIP AND MOTIVATION
- Leadership versus management
- Personal and team Vision and Values
- Leadership styles & adaptation to different situations
- Developing others
- Delegation
COACHING AND COUNSELLING
- Principles of learning and helping others to learn
- Training, coaching, counselling and mentoring
- Coaching skills using activity metaphors
- Offering and receiving feedback
- Video role-play
RECRUITMENT AND SELECTION
- Competency based interviewing
- Listening and developing rapport
- Structuring an effective interview
- Recruiting within the law
- Video role-play
BUSINESS ORIENTATION
- Agreeing and monitoring meaningful objectives
- Performance management
- Guide to employment law
CONFLICT MANAGEMENT
- Definition of conflict and benefits of dealing with it effectively
- Causes of conflict in the workplace
- Preventing conflict & conflict resolution
- Video role-play
TIME MANAGEMENT AND PLANNING
- Influence of personality
- Procrastination
- Effective use of the telephone and e-mail
- Work/home balance
- Prioritisation - urgent/important
- Tips and techniques
