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Managersí Workshop

This course is a Managersí Development Programme for Senior Managers, Managers, Deputy & Assistant Managers, Senior Supervisors etc...

PERSONAL AWARENESS & EFFECTIVE COMMUNICATION

  • Personal SWOT
  • Myers Briggs personality Type Indicator (MBTI)
  • Effective communication

LEADERSHIP AND MOTIVATION

  • Leadership versus management
  • Personal and team Vision and Values
  • Leadership styles & adaptation to different situations
  • Developing others
  • Delegation

COACHING AND COUNSELLING

  • Principles of learning and helping others to learn
  • Training, coaching, counselling and mentoring
  • Coaching skills using activity metaphors
  • Offering and receiving feedback
  • Video role-play

RECRUITMENT AND SELECTION

  • Competency based interviewing
  • Listening and developing rapport
  • Structuring an effective interview
  • Recruiting within the law
  • Video role-play

BUSINESS ORIENTATION

  • Agreeing and monitoring meaningful objectives
  • Performance management
  • Guide to employment law

CONFLICT MANAGEMENT

  • Definition of conflict and benefits of dealing with it effectively
  • Causes of conflict in the workplace
  • Preventing conflict & conflict resolution
  • Video role-play

TIME MANAGEMENT AND PLANNING

  • Influence of personality
  • Procrastination
  • Effective use of the telephone and e-mail
  • Work/home balance
  • Prioritisation - urgent/important
  • Tips and techniques

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